Last updated Oct 6, 2019
What personal information do we collect from the people that visit our blog, website or app?
When do we collect information?
We collect information from you when you register on our site, use the Medidex platform to enter health information, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. We also collect information when users provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:One important thing we use your information for is advancing research in the medical and healthcare sciences. Your data is important in helping researchers study the medications you are taking. We aggregate your data with other users to provide meaningful insights for medical researchers and other organizations. We may share this anonymized aggregate data (which includes your data) with these institutions for payment. If this is done, we will request your participation to have your data includes and will provide you part of the monetary compensation the value of which will be determined on a case by case basis.To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you
- To allow us to better service you in responding to your customer service requests
- To administer a contest, promotion, survey or other site feature
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. We provide articles, information, and health information storage capabilities. We never ask for credit card numbers. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.We only require a limited amount of personal information such as an e-mail address. For users who chose to provide more personal information we implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. This includes de-identifying your personal information from your health data, as well as encrypting your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers.
Internet: This permission is required to enable the communication of the application with the internet.
Access Network State: This permission is required in order to be able to recognize the state of the network (connected, disconnected) and only perform network requests if the network is available.
Access File Location: This permission is used in the dropbox finder functionality in order to show the closest medication dropbox locations to the user sorted from closest to farthest.
Set Alarm: This permission is used by our medication scheduling service so that the application is able to use the alarm manager service and set alarms that will alert the user when it is time to take a medication.
Receive Boot Complete: This permission is used to indicate if a device has rebooted. In the case of a reboot, the medication schedule service is run again and all medication alerts are set anew since they are dismissed after a reboot.
Do we use ‘cookies’?
Understand and save user’s preferences for future visits and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.If you turn cookies off, It won’t affect the user’s experience.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We have implemented the following:
- Remarketing with Google AdSense
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act, According to CalOPPA, we agree to the following:
Can change your personal information:
- By emailing us
- By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM ActBinding Arbitration
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
- Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Use and Sharing of Aggregated Data with Third Parties and Service Providers
We may analyze all information we receive and/or combine your Personal Information, including Health Information and information regarding your use of the Application, with information from other users to create aggregated data that may be disclosed to and utilized by us, our affiliates and by third parties without restriction, on commercial terms that we can determine in our sole discretion for purposes of content marketing, for research purposes, in order to understand behavior patterns and in order to increase adherence to medication regimens. Such aggregated data will not contain any information that could be used to contact or identify you.
Sharing of Your Personal Information with Third Parties and Service Providers
We may share your Personal Information with third parties, such as research institutes, healthcare systems or doctors, for research purposes and so that they can cross-check such information with other information that they have about you, for research purposes and for improvement of our services. We will first obtain your consent for the same. Please note that we may share your de-identified data with such third parties without obtaining such consent. Periodically, we may also ask whether you would like us to share your Personal Information with another company that may want to send you information about their products or services. If you consent to such transfer by us of your Personal Information to another company, please note that the information provided will be subject to such company’s privacy practices and shall not be within our control.
Sometimes we may provide limited access to your Personal Information to the extent necessary to our contractors and consultants, including vendors and suppliers that provide us with development services, technology, services, or content for the operation, development and maintenance of our Application or data and analysis on Application use. Such access is limited to the information reasonably necessary for the contractor or consultant to perform its services to us. We also require that such contractors and consultants agree to protect the privacy of your Personal Information and agree not to use or disclose Personal Information for any purpose other than providing us with products and services and as required by law.
In addition we may share your personal data with third parties, such as law enforcement authorities, courts and tribunals, to respond to law enforcement requests or other legal requests or pursuant to a requirement imposed by law, order, judgment or decree. We may also share your Personal Information with legal advisors, consultants, or courts in order to protect and defend our rights and property or those of Application users. We may also transfer your Personal Information in the event of a merger, acquisition or sale of all or a portion of our assets.
Automatic Data Collection and Advertising by third party SDKs
One Signal: One signal is used as our primary push notifications platform. OneSignal collects marketing data and uses advertising ids that can be used by ad-enabled platforms to provide targeted advertising via web and mobile. MedManage does not make use of any such data since the application does not contain any ad-enabled content. MedManage only stores the OneSignal ID, which is strictly used for sending personalized messages to our users containing medication related information.
Crashlytics: The MadManage Android client uses crashlytics to identify any real-time crashes that are happening in the application, to be able to provide app updates in a timely manner. Crashlytics makes use of Android’s advertising ids to provide analytics data to our developers. At the moment, MedManage hasn’t embedded any other crashlytics functionality within our application apart from automatic crash reporting.
For more information concerning the data that crashlytics collects you can visit their data privacy web page here
Account Deletion Process
To delete your account and data send an account deletion request using the accounts email to the email found in the ‘Contacting Us’ section below, stating the reason for deletion. We will review deletion requests and perform a hard delete on all database records related to the users that have submitted such requests.
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Chelsea , AL 35043
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